> ## Documentation Index
> Fetch the complete documentation index at: https://docs.epicmarket.in/llms.txt
> Use this file to discover all available pages before exploring further.

# 📞 Contact & Support  🛠️

> Get the help you need through our various support channels

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/epicmarket/images/images%20docs/image9.1.png" alt="image9.1.png" width="300" height="200" />
</Frame>

<Note>
  Need immediate assistance? Our support team is ready to help you through multiple channels.
</Note>

## Support Options

<CardGroup>
  <Card title="FAQs" icon="question">
    Get quick answers to frequently asked questions. Our FAQ section is designed to address common concerns and provide solutions in a concise manner.
  </Card>

  <Card title="Guides" icon="book">
    Access detailed articles and resources to guide you through various processes. Whether you're a beginner or an advanced user, our guides are tailored to meet your needs.
  </Card>

  <Card title="Support" icon="headset">
    Need further assistance? Our support team is here to help! Contact us directly to report issues or get personalized help with your queries.
  </Card>
</CardGroup>

## Contact Methods

<AccordionGroup>
  <Accordion title="Phone Support" icon="phone">
    **Call us at:** 9014753848

    Available Monday-Saturday, 9AM-7PM IST
  </Accordion>

  <Accordion title="Email Support" icon="envelope">
    **Email us at:** [support@epicmarket.in](mailto:support@epicmarket.in)

    We typically respond within 24 hours
  </Accordion>

  <Accordion title="Visit Our Office" icon="building">
    **Address:**\
    D. No: 1/922, Bank Colony\
    RK Nagar, Rajahmundry

    Open for in-person support during business hours
  </Accordion>
</AccordionGroup>

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/epicmarket/images/images%20docs/image9.2.png" alt="image9.2.png" width="300" height="200" />
</Frame>

## Submit Your Request

<Steps>
  1. Select the category that best matches your concern.
  2. Provide a brief subject line summarizing your query.
  3. Enter detailed information about your issue or feedback.
  4. Attach relevant documents or images to support your request.
</Steps>

<Tip>
  For faster resolution, please include any relevant error messages or screenshots with your request.
</Tip>

## Response Time Guidelines

<ResponseField name="Critical Priority" type="1 hour">
  Service outages, security issues
</ResponseField>

<ResponseField name="High Priority" type="4 hours">
  Functionality blocked
</ResponseField>

<ResponseField name="Normal Priority" type="24 hours">
  General inquiries
</ResponseField>

<ResponseField name="Low Priority" type="48 hours">
  Feature requests, feedback
</ResponseField>

<Info>
  For urgent matters requiring immediate attention, please use our phone support channel.
</Info>