> ## Documentation Index
> Fetch the complete documentation index at: https://docs.epicmarket.in/llms.txt
> Use this file to discover all available pages before exploring further.

# 🛒 Customer FAQ

> Frequently Asked Questions about EpicMarket

## Getting Started

<Accordion title="What is EpicMarket?">
  EpicMarket is a platform that lets you discover, book, and order from local businesses seamlessly through a single app.
</Accordion>

<Accordion title="How does EpicMarket work?">
  Scan a business's QR code, browse their offerings, book services, place orders and pay—all in the app.
</Accordion>

<Accordion title="Is EpicMarket free for customers?">
  Yes! Downloading and using the app to discover/book services is free.
</Accordion>

<Accordion title="Is EpicMarket available in my area?">
  Availability depends on local business partnerships. Check the app or enable location services to see nearby options.
</Accordion>

<Accordion title="How do I download the app?">
  Available on Android via  Google Play Store.

  <CardGroup cols={2}>
    <Card title="Android" icon="android">
      [Download on Google Play](https://play.google.com/store/apps/details?id=com.epicmarket)
    </Card>
  </CardGroup>
</Accordion>

## Account Management

<Accordion title="Can I use EpicMarket without an account?">
  No,An account is required to book, order, or save preferences.
</Accordion>

<Accordion title="What languages does EpicMarket support?">
  Currently English, with more languages coming soon.
</Accordion>

<Accordion title="How do I update my app?">
  Enable auto-updates or manually update via your device's app store.
</Accordion>

<Accordion title="How do I sign up?">
  <Steps>
    <Step title="Download the app">
      Get it from your app store
    </Step>

    <Step title="Open and click Sign Up">
      Follow the on-screen prompts
    </Step>

    <Step title="Enter your details">
      Provide name, email, and password
    </Step>

    <Step title="Verify your email">
      Check your inbox for verification link
    </Step>
  </Steps>
</Accordion>

<Accordion title="I forgot my password. How do I reset it?">
  Click "Forgot Password" on the login screen and follow the email instructions.
</Accordion>

<Accordion title="Can I delete my account?">
  Yes, Go to Account Settings > Delete Account.
</Accordion>

<Accordion title="How do I update my profile information?">
  Navigate to Account Settings > Edit Profile.
</Accordion>

<Accordion title="Is my personal data safe?">
  Yes. We use encryption and comply with privacy regulations. View our full [Privacy Policy](https://epicmarket.com/privacy).
</Accordion>

<Accordion title="Can I link social media accounts?">
  Not currently, but this feature is in development.
</Accordion>

<Accordion title="Why am I not receiving app notifications?">
  Check notification permissions in your device settings or the app's notification center.
</Accordion>

## Finding Businesses

<Accordion title="How do I find nearby businesses?">
  Enable location services or use the search bar with filters (e.g., category, ratings).
</Accordion>

<Accordion title="Can I search for specific services?">
  Yes! Use keywords like "hair salon" or "coffee" in the search bar.
</Accordion>

<Accordion title="How are businesses approved on EpicMarket?">
  Businesses must meet local licensing and quality standards to join.
</Accordion>

<Accordion title="Can I suggest a business to add?">
  Yes! Submit requests via the app's "Contact Us" form.
</Accordion>

<Accordion title="Do businesses pay to be listed?">
  No,businesses subscribe to EpicMarket for tools, not listings.
</Accordion>

<Accordion title="How do I filter businesses by ratings?">
  Use the "Sort By" option in search results.
</Accordion>

<Accordion title="Are there customer reviews?">
  Yes! Browse ratings and reviews on each business's profile.
</Accordion>

## Ordering

<Accordion title="How do I place an order?">
  <Steps>
    <Step title="Find a business">
      Search or scan QR code
    </Step>

    <Step title="Browse offerings">
      View menus and services
    </Step>

    <Step title="Add to cart">
      Select items and quantities
    </Step>

    <Step title="Checkout">
      Review and confirm order
    </Step>

    <Step title="Payment">
      Complete secure payment
    </Step>
  </Steps>
</Accordion>

<Accordion title="Can I customize my order?">
  Yes! Add notes during checkout (e.g., dietary restrictions).
</Accordion>

<Accordion title="How long does order preparation take?">
  Varies by business. Estimated times are listed during checkout.
</Accordion>

<Accordion title="Can I track my order status?">
  <Info>
    Yes,check " Orders" for real-time updates.
  </Info>
</Accordion>

<Accordion title="What if my order is incorrect?">
  Contact the business directly via the app or visit their location.
</Accordion>

<Accordion title="Can I schedule orders in advance?">
  Yes! Select a pickup time during checkout.
</Accordion>

<Accordion title="Is delivery available?">
  Depends on the business. Filter for "Delivery" in search results.
</Accordion>

## Need Help?

<CardGroup cols={3}>
  <Card title="Live Chat" icon="comments">
    Available 24/7 in the app
  </Card>

  <Card title="Email Support" icon="envelope">
    [support@epicmarket.com](mailto:support@epicmarket.com)
  </Card>

  <Card title="Help Center" icon="book-open">
    [https://epicmarket.tawk.help/](https://epicmarket.tawk.help/)
  </Card>
</CardGroup>

<Note>
  Our customer support team is available to help with any questions not covered in this FAQ.
</Note>